Unlimited Call Pricing

If you're interested in bulk pricing for unlimited calls at any of our tier levels, contact us for more information.

Metered Pricing

In the Basic tier, your first 1,000 calls each month are free, so you only incur a monthly charge if more than 1,000 calls are made.

For all tiers, if you don't make any calls in a month, you don't incur any charges.

All figures on this page are subject to state and local taxes.

Tier	Fixed Cost per Month	Cost per Call
Basic	$0 if <= 1,000 calls, otherwise $10	$0.01 after 2,000
Essential	$50	$0.05 after 1,000
Complete	$80	$0.08 after 1,000

If, at any point during your billing period, your monthly charges total $1,000 or more, we will automatically initiate a charge. If this happens, any subsequent calls in that billing period will be charged at the per-call rate on the next monthly billing date.

The amount charged could slightly exceed $1,000 since calls between the moment the $1,000 is reached and when Stripe finalizes your charge (about an hour) will be included.
Stripe's minimum charge amount is $0.50. If, at the end of a billing period that contains a $1,000 auto-charge, your calls total less than $0.50, those calls will be charged on your next monthly bill.

Examples of Charges at the Essential Tier

Below are some examples of what charges you can expect based on the number of calls you make during a monthly billing period. This assumes you have the Essential tier, which costs $0.05 per call.

Calls per Month	Charge Behavior	Reason
0	$0	If you make no calls during a monthly billing period, you incur no charges.
1	$50 at the next billing date	Our minimum charge in a monthly billing period is for 1,000 calls.
764	$50 at the next billing date	Our minimum charge in a monthly billing period is for 1,000 calls.
1,010	$50.50 at the next billing date	Once you make over 1,000 calls in a monthly billing period, we charge per call.
20,000	$1,000 before billing date	Once you have charges totaling $1,000, we automatically initiate a charge which is processed about an hour after the limit is reached.
20,100	$1,000 before billing date $5 at the next billing date	Once you have charges totaling $1,000, we automatically initiate a charge which is processed about an hour after the limit is reached. Any additional calls are charged at the per-call rate on your next monthly billing date.
40,100	$1,000 before billing date $1,000 before billing date $5 at the next billing date	Once you have charges totaling $1,000, we automatically initiate a charge which is processed about an hour after the limit is reached. This can happen multiple times during a billing period. Any additional calls are charged at the per-call rate on your next monthly billing date.

Billing Date

Your billing date occurs once a month on the day of the month you set up your Stripe account through our developer portal. If you create your account on the 31st, it will default to the last day of the month for months with less than 31 days.

For example, if a Stripe account is set up on Jan 31st, the next billing period starts Feb 28th (or 29th in a leap year).

You can view your next billing date in your developer portal.

View and Manage Billing Information

We use Stripe to manage our metered billing. To view and manage your billing information, you can access the Stripe customer portal via the Trilliant Health developer portal under Billing > Manage Billing Information.

Access the Stripe Customer Portal via the Billing — Billing Page in the Trilliant Health Developer Portal

The Stripe customer portal allows the following actions:

View upcoming invoices
View enrolled plans
Cancel enrolled plans
Update payment methods
Update billing information
View invoice history